Cancellation and Refund Policy

Last updated: 10 October 2026. This website is operated by Ujjwal Kumar (proprietor), trading as Astro IITians.

Consultations

Once a slot is confirmed it cannot be changed at short notice. If you must reschedule, the new slot will be at least 2 weeks after your original date. A booking can be moved at most twice.
If a session does not take place because of a problem on our side (for example a technical failure), it is rebooked at no cost, or refunded in full if you prefer.
If we must move a session (festival or emergency), we contact you with a new slot; your payment stays valid, or you may ask for a full refund.
Cancellation requests made at least 7 days before the session are refunded in full. Requests made later are reviewed individually.
If a payment succeeds but the slot was no longer available, we offer the next free slot or a full refund.

You can cancel a book order for a full refund any time before it is dispatched.
If you receive a damaged or wrong book, tell us within 7 days of delivery with a photo, and we will send a replacement at no cost.
We do not accept returns of undamaged books after delivery.

Approved refunds go back to the original payment method within 5–7 working days.

Questions: ujjwaltarwayastro@gmail.com · +91 91234 70336